Utility Bill

Utility Bill PaymentIf you have any questions or need assistance regarding your Cumberland or Gem sewer bill, our dedicated billing office is here to help. Please feel free to reach out to us at billing@town-cumberland.com or give us a call at (317) 894-3580.

PAY ONLINE - FEES ADDED

HOW TO PAY YOUR BILL (NO FEES)

No-Fee Automatic Withdrawal
To make managing your utility payments easier, we offer a convenient Auto-ACH payment option. This service allows for automatic monthly payments with no additional fees. To enroll, simply complete the No-Fee Auto-ACH Online Enrollment Form.

Paper copies can be printed out and filled here. Once you have filled out the form, please return it to our billing office or via email at billing@town-cumberland.com.

Drop Box
Located on the Meijer side of the Cumberland Town Hall at 11501 E. Washington Street, Cumberland. If payment is dropped anytime on the due date, the first payments processed the following morning are recorded as having been received on time. Please do not put cash in the Drop Box.

Walk In
Residents are welcome to visit Town Hall (same address) to pay their utility bills in person from Monday to Friday, between 9 AM and 4 PM. Please bring either a check or a money order.

calculation of your Utility billThis billing structure applies to residents living within the town boundaries of Cumberland. To confirm if you reside within these boundaries check here. Your utility bill consists of several components based on your previous month's water usage as reported by Citizens Energy Group. Here’s a detailed breakdown of how the charges are calculated:

1. Debt Service Charge: Each bill includes a fixed debt service charge of $25.68.

2. Water Usage Charges:
  • Minimum Charge: There is a minimum water usage charge of $4.63 per unit, with a minimum monthly usage set at 4 units. This results in a base charge of $18.52 (4 units x $4.63 per unit) regardless of whether you use fewer than 4 units.
  • Additional Usage: For every unit of water used beyond the initial 4 units, an additional charge of $4.63 per unit is applied.
3. Storm Water Fee: A fixed stormwater fee of $20.00 is added to your monthly bill.
Example Bill CalculationIf your water usage for the prior month is 1, 2, 3, or 4 units, your minimum bill will be calculated as follows:

  • Debt Service Charge: $25.68
  • Minimum Water Usage Charge: $18.52 (based on 4 units at $4.63 per unit)
  • Storm Water Fee: $20.00

Total Minimum Bill: $25.68 + $18.52 + $20.00 = $64.20
Billing for Customers Outside Town Boundaries For sewer customers outside the town boundaries, the billing is done at a flat rate. Your monthly charge is $78.00.
Important NoteFailure to pay your sewer charges may result in the amount being sent to the County and added as a lien to your Property Tax Assessment. The penalty for late payment is 10% of the current month's charge. There is a $25 charge for Non-Sufficient Funds (NSF) checks.

Learn About Stormwater  Stormwater Rate Increase